MTJ Wellness Center, including its owners, operators, affiliates, contracted professionals, employees, agents, and service providers, collectively referred to as “MTJ Wellness,” “Company,” “we,” “our,” or “us,” respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, store, and protect information when you visit MTJWellnessCenter.com, communicate with us, submit forms, schedule appointments, purchase services, participate in wellness programs, receive services, or otherwise interact with us through our website, online tools, text messaging, email, phone, social media, third-party platforms, or in-person services, collectively referred to as the “Site” or “Services.”

By using the Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or Services.

This Privacy Policy is intended to address general website, marketing, business, and service-related privacy practices. To the extent MTJ Wellness or any affiliated healthcare provider is subject to HIPAA or other health privacy laws, you may also receive a separate Notice of Privacy Practices or other healthcare privacy documentation that governs protected health information.

1. Questions; Contacting MTJ Wellness

If you have questions, concerns, complaints, or requests related to this Privacy Policy or our privacy practices, please contact us at:

MTJ Wellness Center
3684 Route 9 North, Store 309
Freehold, NJ 07728
Phone: 732-362-7001
Email: info@mtjwellnesscenter.com
Website: MTJWellnessCenter.com

2. Information We Collect

We may collect personal information directly from you, automatically through technology, from service providers, from healthcare professionals, from laboratories or other third parties, and from publicly available or commercially available sources.

2.1 Information You Provide to Us

We may collect information you provide when you fill out forms, book appointments, request information, complete intake documents, communicate with us, purchase services, or otherwise interact with MTJ Wellness. This may include:

1. Name;

2. Date of birth;

3. Email address;

4. Phone number;

5. Mailing address;

6. Billing information;

7. Appointment preferences;

8. Service interests;

9. Messages, inquiries, and communications;

10. Emergency contact information, if provided;

11. Consent forms, acknowledgments, and intake forms;

12. Account, portal, or scheduling information; and

13. Any other information you choose to provide.

2.2 Health, Wellness, and Treatment-Related Information

Depending on the Services you request, we may collect health, wellness, aesthetic, and treatment-related information, including:

1. Medical history;

2. Current and past medications;

3. Allergies;

4. Lab results;

5. Hormone-related information;

6. Weight, body composition, fitness, or wellness goals;

7. Prior aesthetic procedures;

8. Skin concerns or treatment areas;

9. Symptoms, conditions, or wellness concerns;

10. Lifestyle information;

11. Pregnancy or breastfeeding status, where relevant;

12. Photos, treatment notes, or progress information, where applicable;

13. Provider recommendations, prescriptions, or treatment plans; and

14. Other information relevant to evaluating eligibility, safety, or appropriateness of services.

Some health-related information may be subject to HIPAA or other healthcare privacy laws depending on the provider, service, entity structure, and applicable legal requirements.

2.3 Payment and Transaction Information

If you purchase services, products, packages, memberships, consultations, or other offerings, we or our payment processors may collect payment-related information, including:

1. Billing name;

2. Billing address;

3. Payment card or account information;

4. Transaction history;

5. Purchase details;

6. Refund or chargeback information; and

7. Related payment records.

We may use third-party payment processors and may not store full payment card details on our own systems.

2.4 Communications Information

We may collect information when you communicate with us by phone, email, text message, website form, live chat, social media, voicemail, or other communication channels. This may include:

1. Message content;

2. Call details;

3. Text message history;

4. Email correspondence;

5. Appointment confirmations;

6. Marketing preferences;

7. Service questions; and

8. Feedback or testimonials.

2.5 Photos, Videos, Testimonials, and Media

With your consent where required, we may collect or use photos, videos, testimonials, reviews, or other media related to your experience with MTJ Wellness. This may include before-and-after images, treatment-area photos, social media content, or written feedback.

We will not use identifiable clinical images or testimonials for marketing without appropriate authorization or consent where required by law.

2.6 Information Collected Automatically

When you visit the Site or interact with our digital tools, we may automatically collect certain technical and usage information, including:

1. IP address;

2. Browser type;

3. Device type;

4. Operating system;

5. Pages visited;

6. Referring and exit pages;

7. Date and time of visit;

8. Clickstream data;

9. Site interaction data;

10. Approximate location derived from IP address;

11. Cookies, pixels, tags, and similar tracking technologies;

12. Email open and click information; and

13. Advertising or analytics identifiers.

2.7 Information From Third Parties

We may receive information from third parties, including:

1. Scheduling platforms;

2. Payment processors;

3. Laboratories;

4. Pharmacies;

5. Healthcare providers;

6. Marketing platforms;

7. Analytics providers;

8. Social media platforms;

9. Advertising networks;

10. CRM or patient-management systems;

11. Referral partners; and

12. Other vendors or service providers used to operate our business.

3. How We Use Your Information

We may use personal information for the following purposes:

3.1 To Provide and Manage Services

We may use your information to:

1. Respond to inquiries;

2. Schedule appointments;

3. Confirm or reschedule visits;

4. Process intake forms;

5. Coordinate consultations;

6. Evaluate service eligibility;

7. Support provider review;

8. Coordinate lab testing;

9. Process payments;

10. Provide requested services;

11. Send appointment reminders;

12. Provide follow-up instructions;

13. Maintain records; and

14. Communicate with you about your services.

3.2 For Health, Wellness, and Safety Purposes

We may use your information to:

1. Help evaluate whether a service may be appropriate for you;

2. Support clinical review by licensed professionals;

3. Document treatment-related information;

4. Coordinate care or service delivery;

5. Review lab results;

6. Communicate safety information;

7. Monitor adverse events or concerns;

8. Provide pre-care and aftercare instructions; and

9. Comply with professional, legal, or regulatory obligations.

3.3 For Business Operations

We may use your information to:

1. Operate and improve the Site;

2. Manage customer service;

3. Maintain internal records;

4. Conduct quality assurance;

5. Train staff;

6. Manage billing and collections;

7. Prevent fraud;

8. Enforce our Terms and Conditions;

9. Secure our systems;

10. Analyze business performance;

11. Improve services and customer experience; and

12. Comply with applicable laws.

3.4 For Marketing and Promotional Communications

We may use your information to send or display marketing communications, including:

1. Promotions;

2. Service announcements;

3. Educational content;

4. Event information;

5. Wellness-related updates;

6. Special offers;

7. Retargeting ads; and

8. Follow-up communications.

You may opt out of marketing communications as described in this Privacy Policy. We do not intend to use protected health information for marketing where HIPAA or other applicable laws prohibit such use without proper authorization.

3.5 For Analytics and Advertising

We may use cookies, pixels, analytics tools, and advertising technologies to understand Site traffic, measure campaign performance, improve content, personalize marketing, and display relevant ads.

This may include use of third-party platforms such as website analytics tools, social media advertising platforms, CRM platforms, scheduling platforms, and similar technologies.

4. How We Disclose Information

We may disclose personal information as described below.

4.1 With Licensed Providers and Clinical Personnel

We may disclose information to physicians, nurse practitioners, physician assistants, nurses, medical directors, aestheticians, or other professionals involved in evaluating, providing, supervising, or documenting services.

Licensed professionals are responsible for their own clinical judgment and may be subject to separate professional, licensing, and privacy obligations.

4.2 With Laboratories, Pharmacies, and Healthcare Vendors

Where applicable, we may disclose information to laboratories, diagnostic companies, pharmacies, prescription-management platforms, medical vendors, or other healthcare-related service providers to support requested services, testing, prescriptions, treatment plans, or follow-up care.

4.3 With Service Providers

We may disclose information to third-party vendors that help us operate our business, including:

1. Website hosting providers;

2. Scheduling platforms;

3. Payment processors;

4. CRM systems;

5. Email and text messaging platforms;

6. Analytics providers;

7. Advertising platforms;

8. IT and cybersecurity vendors;

9. Cloud storage providers;

10. Customer support tools;

11. Marketing agencies;

12. Billing and accounting providers;

13. Legal and compliance advisors; and

14. Other operational vendors.

These service providers may access information only as needed to provide services to MTJ Wellness, subject to applicable contractual and legal obligations.

4.4 With Your Consent or Direction

We may disclose your information when you request or authorize us to do so. For example, you may ask us to share information with another provider, laboratory, pharmacy, family member, caregiver, or other third party.

4.5 For Legal, Regulatory, and Safety Reasons

We may disclose information when we believe disclosure is necessary or appropriate to:

1. Comply with laws, regulations, subpoenas, court orders, or legal process;

2. Respond to government, regulatory, or licensing-board requests;

3. Protect the rights, safety, or property of MTJ Wellness, patients, users, staff, providers, or others;

4. Investigate fraud, security incidents, misuse, or unlawful activity;

5. Enforce our Terms and Conditions;

6. Respond to emergencies or safety concerns; or

7. Comply with professional or healthcare reporting obligations.

4.6 In Connection With Business Transactions

If MTJ Wellness is involved in a merger, acquisition, financing, reorganization, sale of assets, joint venture, transition of ownership, or similar transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

4.7 Aggregated or De-Identified Information

We may create aggregated, anonymized, or de-identified information that does not reasonably identify you. We may use and disclose such information for business, analytics, research, marketing, operational, or other lawful purposes.

5. Cookies, Pixels, Analytics, and Advertising Technologies

The Site may use cookies, pixels, web beacons, tags, scripts, software development kits, and similar technologies to operate the Site, improve functionality, measure performance, understand user behavior, and support advertising.

These technologies may collect information about your browser, device, IP address, Site usage, pages viewed, buttons clicked, forms started or submitted, and interactions with ads or emails.

Third-party platforms may use these technologies to help us measure and improve marketing campaigns. Depending on your browser, device, and location, you may be able to limit cookies, block tracking technologies, or adjust advertising preferences through your browser settings, device settings, or platform-level privacy controls.

Disabling cookies may affect Site functionality.

6. Text Messages, Email, and Phone Communications

By providing your contact information, you authorize MTJ Wellness and its service providers to contact you by phone, email, text message, voicemail, automated message, or similar means regarding appointments, intake forms, services, billing, follow-up care, promotions, and other matters.

Message and data rates may apply.

You may opt out of marketing text messages by replying STOP where applicable. You may opt out of marketing emails by using the unsubscribe link in the email or contacting us directly.

Even if you opt out of marketing communications, we may still send non-marketing communications, including appointment reminders, billing communications, safety information, service-related messages, legal notices, and other transactional communications.

7. HIPAA and Protected Health Information

Certain health information collected by MTJ Wellness or affiliated healthcare providers may be protected under HIPAA or other healthcare privacy laws. Where HIPAA applies, protected health information will be used and disclosed in accordance with applicable law and any Notice of Privacy Practices provided to you.

This Privacy Policy does not replace any HIPAA Notice of Privacy Practices, informed consent, authorization, patient intake form, treatment agreement, or other healthcare documentation.

If there is a conflict between this Privacy Policy and a HIPAA Notice of Privacy Practices regarding protected health information, the HIPAA Notice of Privacy Practices will control to the extent required by law.

8. Your Privacy Choices

Depending on your location, applicable law, and the nature of your relationship with MTJ Wellness, you may have certain rights and choices regarding your personal information.

8.1 Access, Correction, and Deletion

You may request access to certain personal information we maintain about you. You may also request that we correct inaccurate information or delete certain personal information, subject to legal, clinical, regulatory, operational, security, and record-retention requirements.

We may not be able to delete information that we are required or permitted to retain, including medical records, transaction records, legal records, compliance records, security records, or information needed to complete services you requested.

8.2 Marketing Opt-Out

You may opt out of marketing emails and marketing text messages as described above. Your opt-out will apply to marketing communications but not necessarily to transactional, appointment-related, billing, safety, legal, or service-related communications.

8.3 Cookies and Advertising Choices

You may be able to limit cookies or advertising tracking through your browser, device, or platform settings. Some third-party advertising platforms also provide opt-out tools or advertising preference controls.

8.4 State Privacy Rights

Where applicable, residents of certain states, including New Jersey, may have rights regarding personal data. These rights may include the right to:

1. Confirm whether we process your personal data;

2. Access personal data;

3. Correct inaccuracies;

4. Delete certain personal data;

5. Obtain a copy of personal data in a portable format;

6. Opt out of certain targeted advertising;

7. Opt out of certain sales of personal data;

8. Opt out of certain profiling decisions, where applicable; and

9. Appeal a denied privacy request, where required by law.

These rights may be subject to exceptions, limitations, identity verification, and applicability thresholds under relevant law.

To submit a privacy request, contact us using the information listed in this Privacy Policy.

9. Verification of Privacy Requests

Before responding to certain privacy requests, we may need to verify your identity. We may request information such as your name, email address, phone number, date of birth, appointment history, or other details reasonably necessary to confirm your identity.

If you submit a request through an authorized agent, we may require proof of authorization and may also require you to verify your identity directly with us, unless prohibited by applicable law.

10. Retention of Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide Services, maintain records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, support safety and security, and operate our business.

Health records, consent forms, treatment records, billing records, lab-related records, and other regulated records may be retained for periods required or permitted by law, professional standards, insurance requirements, or internal compliance policies.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no website, platform, email system, text messaging system, or electronic storage method is completely secure. We cannot guarantee absolute security of information transmitted to or from MTJ Wellness.

You are responsible for keeping any account credentials, portal access, or device security under your control confidential and secure.

12. Children’s Privacy

The Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 through the Site.

Certain services may be limited to adults or may require parental or guardian consent for minors, depending on the service and applicable law.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can take appropriate action.

13. Third-Party Websites and Platforms

The Site may contain links to third-party websites, platforms, tools, or services. MTJ Wellness is not responsible for the privacy practices, security practices, content, or terms of third-party websites or platforms.

Your use of third-party services may be governed by their own privacy policies and terms.

14. Social Media

If you interact with MTJ Wellness through social media platforms, your interactions may be visible to others depending on your settings and the platform’s policies. Do not post sensitive medical, health, billing, or personal information on public social media pages or comments.

MTJ Wellness is not responsible for the privacy or security practices of social media platforms.

15. Testimonials, Reviews, and Public Feedback

If you submit a review, testimonial, comment, or feedback, we may use it for business, marketing, or service-improvement purposes, subject to applicable law.

We will seek appropriate consent or authorization before using identifiable health-related testimonials, clinical photos, or treatment-specific information in marketing where required by law.

16. International Users

MTJ Wellness is intended for users located in the United States. If you access the Site from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your jurisdiction.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the updated Privacy Policy will be posted on the Site with a revised “Last Updated” date.

Your continued use of the Site or Services after an updated Privacy Policy is posted indicates your acknowledgment of the updated Privacy Policy.

18. Acknowledgment

By using the Site, submitting information, booking an appointment, purchasing a service, communicating with us, or otherwise interacting with MTJ Wellness, you acknowledge that you have read and understood this Privacy Policy.